I don't know about you, but everytime I head out to Staples or Home Depot with a list of items, I can only find about three quarters of what I came for.
Staff always asks, "did you find everything you need?"
"No," I say. And the response?
"Gee, I'm sorry."
How about the next time telling me that you will personally go to the manager and order those royal blue washable ink refills for my Parker pens?
Stephen M. Flatow
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