Surprise at checkout from Ocean Place Resort & Spa
Amenity and parking charge comes out of nowhere
Imagine, if you will, you check into a first class hotel located in Long Branch, New Jersey for a 24 hour program. You're not there to imbibe in the bar, or use the pool, or the workout room. The hotel is accommodating your late check out time because of religious observance. And then you go to check out.Lo and behold, there is a $30 amenity charge, basically for parking your vehicle on the premises. A plea to the duty manager goes no where. Logic fails. You ask, "did you charge the folks who came last night and today, but didn't stay at the hotel?" Of course not. Just the folks who booked a room got waylaid by this charge.
So, basically, the room rate is not the quoted rate. There is a hidden $30 fee that is not disclosed to you until checkout. Is the New Jersey Division of Consumer Affairs listening?
Well, that's what I have to say. Stephen M. Flatow
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