When you can't say something nice, sometimes you still have to say it

When you can't say something nice, sometimes you still have to say it. Case in point - newspaper delivery by PCF Corp.  It's a nightmare!

I live in an apartment building down the Jersey Shore.  As a result, we depend on our newspaper subscriptions being timely delivered to our apartment building.  This cannot be done by a kid on a bike, so our newspapers have given PCF Corp. the contract to make those deliveries.

Unfortunately, PCF does not live up to its claim that "we’ve built a reputation for getting it right or making it right every day – accurately, safely and on time."  Now, if that was true, I would have received delivery of my newspapers on Thursday and Saturday this week.

Like businesses everywhere, PCF has a contact page.  Here's what I said today:

I live in Monmouth County, NJ; XXXX to be precise.  Your company is the delivery service for our subscriptions to the Asbury Park Press, Star-Ledger, Wall Street Journal and Jewish Press.

I wish I could say something nice about your services, but I cannot.

This week alone, we missed delivery of one paper on Thursday, and nothing was delivered yesterday.

Please don't tell me about staffing problems; if your route drivers don't show up, then your management people should be on the road making their deliveries.

I am in a service business, and if I treated my customers the way you treat your customer's customers, I'd be out of business.

Shame on you.

Stephen M. Flatow

OK, I feel better now.

Happy new year!

Well, that's what I have to say. 

Stephen M. Flatow